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ISO certification success for DictateNow

Leading digital dictation and transcription services provider DictateNow has achieved the internationally acclaimed standard for information security management, ISO 27001:2013 and the internationally recognised quality assurance standard, ISO 9001:2008.

The successful ISO 27001:2013 certification was achieved following a detailed assessment by Lloyd's Register Quality Assurance (LRQA), a world leading, UKAS certified, independent provider of Business Assurance services.

The same firm also assessed DictateNow for the more widely achieved ISO 9001:2008 certification, which  recognises organisations that define, establish and maintain a quality assurance system for manufacturing and service industries, with around 50,000 businesses in the UK so far having attained the standard.

This latest standard, ISO 27001:2013, so far achieved by very few businesses in the UK, with DictateNow believed to be the only certified digital dictation outsourcing provider, requires the business to set security objectives, monitor its performance against them, whilst addressing risks and opportunities as they become apparent. Managing director Garry Park comments “To achieve these standards so quickly, demonstrates the importance everyone within DictateNow places on the security of the information we handle for our clients and the quality of service we deliver. ISO 27001:2013 is not just a standard you achieve and forget.”

  T V Edwards LLP have used DictateNow for a significant period and have become reliant on the service. DictateNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.

The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, DictateNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.

DictateNow also provide a helpful telephone support service for any queries that arise providing a professional service.

Maria Adams
Family Solicitor
T V Edwards LLP