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Surveillance visit confirms continued ISO certification

Following a recent surveillance visit by auditors from Lloyd's Register Quality Assurance (LRQA), we are pleased to confirm that we have achieved another year of ISO 27001:2013 and 9001:2008 certification.

Although it’s been another busy year for DictateNow, with law firms in particular looking to outsource more of their business processes, we have not only maintained, but improved our management systems.

Our own co-founder Maxine Park said: “We thought achieving the initial certification back in 2014 was hard work, but it has been tough to maintain and then improve our standards whilst coping with our increasing workload.

“The systems not only helps us focus on the importance of keeping our clients’ data safe when working with it on our system or while logged into theirs, but helps attract new clients looking for the peace of mind our certification provides.

“This is an ongoing journey and one that requires everyone in the business, including the hundreds of typists we have spread throughout the UK, understanding their personal responsibility in keeping data secure and following closely the processes we have embedded within the business.

“Our reputation is built on the quality of our service and the high standards we set ourselves. Many business might claim to deliver a high quality service, but our continued ISO 9001:2008 certification stands as an independent testament to the quality of service our clients can expect every time they outsource business processes to DictateNow.

“I’m confident we have another busy 12 months of outsourced transcription service until the next surveillance visit, but our determination to improve the service we provide ensures there will be no drop in standards or compromise when it comes to our ISO 27001:2013 or ISO 9001:2008 certification.”

DictateNow is still the only UK-based transcription service provider with ISO 27001:2013 certification, despite the standard being introduced almost 2 years ago.

  T V Edwards LLP have used DictateNow for a significant period and have become reliant on the service. DictateNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.

The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, DictateNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.

DictateNow also provide a helpful telephone support service for any queries that arise providing a professional service.

Maria Adams
Family Solicitor
T V Edwards LLP