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InTouchNow UK-based call answering service launches | << Back

 

 

InTouchNow UK-based call answering service launches

 

The continuing success of outsourcing and demand for additional services from clients benefitting from the increased efficiency and cost-savings delivered, has precipitated the launch of InTouchNow, a new call answering and secretarial service.

InTouchNow has a large resource of professional reception staff ready to help businesses deal with calls when required; all day every day, in busy periods, when travelling or out of hours. Calls can now be answered professionally by people that act and sound part of a client’s business. No more calls to the answer machine or worse, missed altogether.

Co-founder of InTouchNow, Maxine Park comments: “It is not just about taking messages and promising you will call back. With our support, businesses will not only appear bigger and more responsive, but deliver an improved customer service.

“Calls will be answered by professionals committed to delivering a first class service that can be tailored to the exact needs of each client. We can answer queries, manage diaries, book appointments, send marketing literature as well as answer calls morning, noon and night.

“The service is ideal for businesses of all sizes, which are under increasing pressure to deliver more and phone interruptions are the last thing needed when working to a tight schedule. Now there is no excuse to answer calls out on the road, or when ill-prepared to deal with them.

“InTouchNow provides reception cover for holidays or sickness for larger businesses, or when busy periods cause a call overflow. There are no long-term contracts and the service is easy to switch on and off at the tap of an app. Setting up an account is simple, straightforward and takes less than 24 hours, with a dedicated number given for users to transfer their calls to.

“Our in-house developers have created software designed to handle calls as if our receptionist team is sitting in our client’s office. It ensures a seamless service that means no caller is aware they are speaking to InTouchNow – our team becomes an extension of our client’s business.

“The InTouchNow service can also form an important part of the disaster recovery plan for any business, large or small, who can concentrate on core activities safe in the knowledge that if the worst happens, calls will still be answered professionally.

“For many businesses, an increase in legal and regulatory compliance, allied to growing customer expectation means the response to a disaster, like loss of power or a building fire is not something to be ignored or fudged, when such simple to use solutions are available.”

Businesses also have the option to use the dedicated telephone line provided by InTouchNow as their main telephone line, for use on business literature and marketing campaigns, to avoid the cost of having their own phone line.

The entire operation is based in the UK, to ensure added peace of mind for clients concerned with data security and confidentiality. The business is based more on the co-sourcing model pursued by sister company DictateNow, than the simpler outsourcing service offered by some.

Long-term relationships are the foundation of the business, built on a genuine understanding of client needs and a commitment to be part of their reception team, not just a human answering machine. 

   
  T V Edwards LLP have used DictateNow for a significant period and have become reliant on the service. DictateNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.

The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, DictateNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.

DictateNow also provide a helpful telephone support service for any queries that arise providing a professional service.

   
     
 
Maria Adams
Family Solicitor
T V Edwards LLP