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Case Studies and Testimonials

Case Studies and Testimonials

Testimonials

DictateNow is an integral part of our firm now, providing an essential typing service. They complete our work within our case management system which makes the service as seamless as possible. Solicitors outsource work to DictateNow themselves so that they can manage their and their secretaries workloads and so maintain the high level of service for our clients. It is particularly useful for work sent out of hours.

I like the fact that we have a team of DictateNow typists who have got to know our systems well. The turnaround times are excellent (generally in less than an hour) and if we have any issues they are resolved quickly. Nothing is too much trouble for them and some of our lawyers use the service as a primary source of typing.

Bethan Davies

Senior Associate and Head of Applications Development at Freeths LLP Solicitors

DictateNow did exactly what they said they would do. Their service has delivered in all aspects; quality, speed and cost - all nailed. Their account management and responsiveness to any issues are excellent.

Partner at Keoghs

We regard DictateNow as very much part of our team. Their typists work directly into our case management system using our templates and workflows thus ensuring that all our documents are produced in the same house-style

Alastair Williams

Office Manager at Crane & Staples

We are thrilled with the benefits which they are deriving from widespread use of the UK based DictateNow outsourced transcription services.

With legal aid firms working on very decreasing margins but still looking to maintain access to justice for clients, DictateNow keeps fixed legal costs down but at the same time to receive a fast, efficient and reliable service.

The firm rely on DictateNow providing experienced legal secretaries with high quality typing.

T V Edwards LLP have used DictateNow for a significant period and have become reliant on the service. DictateNow provides an efficient and organised typing service which has become vital to T V Edwards LLP as we expand and increase our work load.

The advantage is that the typing is saved directly into T V Edwards LLP’s case management system which reduces the administrative time once the typing has been completed. Also, DictateNow are able to complete typing quickly which is essential for fee earners, particularly those who are out of the office at court and who are under time constraints.

DictateNow also provide a helpful telephone support service for any queries that arise providing a professional service.

Maria Adams

Family Solicitor T V Edwards

The dedicated Costs Typing Team at DictateNow have a first-rate knowledge of all aspects of costing work - from Points of Dispute and Statements of Costs to Client
Billing, Scheduling, formatting etc.

We use DictateNow’s outsourcing service as it offers us ease of use, cost effectiveness and flexibility.

I have found their support team extremely helpful and their quality typing provide an all round excellent service.

Carlos Cravioto

Senior Costs Draftsman Supreme Costs Limited

Our solicitors have appreciated the increased flexibility provided by the DictateNow typing service.

Whether in the office, at home, or on the road visiting clients, our solicitors can always find the time to complete urgent work, safe in the knowledge that dictated documents will be returned in good time and in good order.

From a management point of view, this typing service would be a useful addition to any legal team, either as a primary secretarial resource or as a back up for busier times.

With minimal start up costs, no monthly charges and no minimum usage policy, solicitors can use DictateNow as much or as little as they need, only ever paying for what they use – it really is a no-brainer.

Nathaniel baverstock

Practice Co-ordinator Howard League for Penal Reform

Case Studies

Surveyors build case for mobile dictation

Hadley Kyte and Company is a small partnership of Chartered Surveyors established in 1990. The business has an extremely impressive track record, based upon offering a personal and professional approach to clients throughout Greater London, backed by an unusually wide range of professional services, all undertaken by the same team.

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Medical transcription support proves timely

Melrose Surgery is a busy, modern General Practice in Reading that offers the highest standards of healthcare and advice to its patients. It employs a team approach to patient care and endeavours to monitor the service provided to patients, to ensure that it meets current standards of excellence.

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No excess for law firm transcription service

Keoghs provides defendant legal and handling services in connection with general insurance claims. A leader in the UK market, it is the only 'Top 50' law firm to focus exclusively in this area. This award-winning legal services business employs more than 1,000 people, working from 8 different sites.

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Seamless integration

Freeths is one of the UK’s leading law firms. It is a commercial law firm with more than 120 partners and over 600 members of staff covering the country from offices in 11 cities. The firm has particular expertise in a range of sectors including: Care, Charities, Drinks, Hospitality & Leisure, Education, Energy & Natural […]

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Integration cuts administration

Wandsworth Legal Service Department handle all legal issues for the Council's many different divisions. The Council's solicitors are under continual pressure to provide a comprehensive range of legal support.

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Out of hours cover

The Howard League for Penal Reform is the oldest penal reform charity in the UK. Established in 1866 and named after John Howard one of the first prison reformers.

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Integration cuts admin costs

TV Edwards LLP is a leading firm of solicitors and advocates, with several areas of specialism, including criminal law, family law, personal injury, housing and employment law.

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Global out of hours cover

Ince & Co is an international commercial law firm with more than over 180 lawyers advising clients from offices in Beijing, Dubai, Hamburg, Hong Kong, Le Havre, London, Monaco, Paris, Piraeus, Shanghai and Singapore...

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Key People

garry_park

Garry

Managing Director & Founder

Managing Director and Founder of Quest Information Systems Ltd t/a DictateNow over 15 years ago. He is a specialist in IT development with vast experience in banking and legal systems. His leisure pursuits include flying light aircraft.
garry_park

Maxine

Co Founder/Solicitor & Human Resources

Co-founder of DictateNow and a qualified solicitor who previously practised in Commercial Litigation and was a partner in Holborn based solicitors practice. She has first-hand experience as a fee earner and in management of a practice, as well as more recently lecturing and training professionals in all aspects of the law. Her leisure activities include flower arranging and history of art.
garry_park

Onder

IT Manager

Having joined DictateNow on a 1-year work experience student placement while at University, Onder returned having gained his 1st class Computer Science degree and has progressed to become IT Manager, working on Programming for all our in-house bespoke and developed software. He enjoys travel, football and socialising

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