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Business Continuity Management

Business Continuity Management

Outsourcing non-core activities delivers the efficiency and cost-savings many organisations need to succeed. But there is a risk as the supply chain grows that any supplier failing through fire, flood, insolvency or cyber-crime could have as serious an impact on the client, as any incident they may suffer themselves.

Any business that outsources transcription services to DictateNow can rest assured that if anything goes seriously wrong, like an incident that denies us access to our offices, the service we deliver will not be interrupted, thanks to our ISO 22301:2012 certification.

This important standard for outsourcing businesses like DictateNow because it demonstrates we have a business continuity plan in place that we continually monitor, review, maintain and improve.

The standard is important if you have long-standing relationships with suppliers to deliver a quick, high-quality, efficient service that you and your clients rely on.

And remember, any organisation, in any sector, of any size or complexity can achieve certification if they demonstrate the same commitment to supporting their clients that we do.

Business Continuity Policy

ISO certification is held at Head Office

Key People



Managing Director & Founder

Managing Director and Founder of Quest Information Systems Ltd t/a DictateNow over 15 years ago. He is a specialist in IT development with vast experience in banking and legal systems. His leisure pursuits include flying light aircraft.


Co Founder/Solicitor & Human Resources

Co-founder of DictateNow and a qualified solicitor who previously practised in Commercial Litigation and was a partner in Holborn based solicitors practice. She has first-hand experience as a fee earner and in management of a practice, as well as more recently lecturing and training professionals in all aspects of the law. Her leisure activities include flower arranging and history of art.


IT Manager

Having joined DictateNow on a 1-year work experience student placement while at University, Onder returned having gained his 1st class Computer Science degree and has progressed to become IT Manager, working on Programming for all our in-house bespoke and developed software. He enjoys travel, football and socialising

DictateNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
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