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Quality Management Systems

Quality Management Systems

Achieving ISO 9001:2015 certification demonstrates we have a quality management system that has been externally audited and found to deliver what our clients need.

We have proved our ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements.

The standard helps enhance customer satisfaction as it constantly requires us to develop and improve our service and the processes by which they are delivered, whether that is supplying dictation hardware, undertaking transcription or copy typing old legal documents.

Rigorous and continual external auditing by UKAS approved company LRQA ensures that our hard work and dedication to deliver a high-quality service has been recognised by an independent body and we have the certificates to prove it.

This should be on your priority list and a must-have for any outsource service provider you are considering working with and sending your valuable confidential work to.

Quality Policy

ISO certification is held at Head Office

Key People



Managing Director & Founder

Managing Director and Founder of Quest Information Systems Ltd t/a DictateNow over 15 years ago. He is a specialist in IT development with vast experience in banking and legal systems. His leisure pursuits include flying light aircraft.


Co Founder/Solicitor & Human Resources

Co-founder of DictateNow and a qualified solicitor who previously practised in Commercial Litigation and was a partner in Holborn based solicitors practice. She has first-hand experience as a fee earner and in management of a practice, as well as more recently lecturing and training professionals in all aspects of the law. Her leisure activities include flower arranging and history of art.


IT Manager

Having joined DictateNow on a 1-year work experience student placement while at University, Onder returned having gained his 1st class Computer Science degree and has progressed to become IT Manager, working on Programming for all our in-house bespoke and developed software. He enjoys travel, football and socialising

DictateNow Services Limited. Registered in England. Company No 12140083. Registered office 5 Elstree Gate, Elstree Way, Borehamwood Herts, WD6 1JD
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