Co-sourcing is a special style of outsourcing, favoured by clients with heavy workloads who recognise the benefits of DictateNow creating a dedicated team to handle their work.

This co-sourced team, can combine home and office-based typists to deliver a cost-effective and totally secure typing service.

Dependent upon the volume of work, DictateNow provides a dedicated team, with its size determined by discussing or assessing management information provided by the client relating to volume of work (both digital dictation and document production).

We carefully monitor not just the volume of work sent, but when it is sent to ensure the team is always the right size; if we find we have under-staffed a team we increase it, if our typists are not utilised fully we will decrease the team size.

Importantly, it is DictateNow that handles the necessary resourcing, associated costs and related, not you – one less thing for you to worry about!

We encourage regular communication between our clients and the co-sourced team we have created for them, to help build a strong relationship. This engenders loyalty and familiarity between our teams and the service users, with regular contact helping ensure the quality of returned work is always exceptionally high.

It is important that our team understand the ethos of the businesses for which they are working and recognise the goals they are hoping to achieve.

The co-source team work the hours our client requests, morning, noon and night if needed: our clients tell us our team, is their team; but looked after by us.

Benefits

• Dedicated team
• Typing hours scheduled by the client to ensure adequate out of hours cover
• Remote typing onto client’s Case or Document Management Systems
• File Opening, Land Register Searches, Data Input, Document Production, Word, Excel, PowerPoint, Visio and others
• Copy Typing/Document Amendments,
• Transcription of multi-voice recordings and meetings
• Joint training provided by client and DictateNow in-house trainer
• Continued development and on-going training
• UK-based qualified and experienced secretaries working from home and office
• Typists type on the DictateNow server
• No data, sound or word files are stored, transferred or saved on typists’ computers
• Confidentiality agreement in place covering typist and visitors to their home and offices
• Small team builds familiarity and loyalty, team leader for daily contact and escalation
• Direct Communication between service users and typists
• Typists have DN email address and mobile phones and DN Secure Messenger
• ISO 27001 certified, fully compliant with the SRA and registered with the ICO for data protection
• ISO 9001:2015 certified in recognition of our commitment to quality
• ISO 22301:2012 certified, the internationally acclaimed standard for Business Continuity
• Co-Sourced Head Office Team