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Tag: Call answering

InTouchNow UK-based call answering service launches

The continuing success of outsourcing and demand for additional services from clients benefitting from the increased efficiency and cost-savings delivered, has precipitated the launch of InTouchNow, a new call answering and secretarial service. InTouchNow has a large resource of professional reception staff ready to help businesses deal with calls when required; all day every day, in busy periods, when travelling or out of hours. Calls can now be answered professionally by people that act and sound part of a client’s business. No more calls to the answer machine or worse, missed altogether. Co-founder of InTouchNow, Maxine Park comments: “It is not just about taking messages and promising you will call back. With our support, businesses will not only appear bigger and more responsive, but deliver an improved customer service. “Calls will be answered by professionals committed to delivering a first class service that can be tailored to the exact needs of each client. We can answer queries, manage diaries, book appointments, send marketing literature as well as answer calls morning, noon and night. “The service is ideal for businesses of all sizes, which are under increasing pressure to deliver more and phone interruptions are the last thing needed when working to a tight schedule. Now there is no excuse to answer calls out on the road, or when ill-prepared to deal with them. “InTouchNow provides reception cover for holidays or sickness for larger businesses, or when busy periods cause a call overflow. There are no long-term contracts and the service is easy to switch on and off at the tap of an app. Setting up an account is simple, straightforward and takes less than 24 hours, with a dedicated number given for users to transfer their calls to. “Our in-house developers have created software designed to handle calls as if our receptionist team is sitting in our client’s office. It ensures a seamless service that means no caller is aware they are speaking to InTouchNow – our team becomes an extension of our client’s business. “The InTouchNow service can also form an important part of the disaster recovery plan for any business, large or small, who can concentrate on core activities safe in the knowledge that if the worst happens, calls will still be answered professionally. “For many businesses, an increase in legal and regulatory compliance, allied to growing customer expectation means the response to a disaster, like loss of power or a building fire is not something to be ignored or fudged, when such simple to use solutions are available.” Businesses also have the option to use the dedicated telephone line provided by InTouchNow as their main telephone line, for use on business literature and marketing campaigns, to avoid the cost of having their own phone line. The entire operation is based in the UK, to ensure added peace of mind for clients concerned with data security and confidentiality. The business is based more on the co-sourcing model pursued by sister company DictateNow, than the simpler outsourcing service offered by some. Long-term relationships are the foundation of the business, built on a genuine understanding of client needs and a commitment to be part of their reception team, not just a human answering machine.
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Launch of InTouchNow call handling service makes the news

News of our new call handling service has made an impact in the legal sector, with Legal IT Professionals the latest media outlet to feature the story of its launch. Legal IT Professionals is a leading source of independent legal technology news, information and expert commentary. It serves the international legal technology community: law firm IT staff, legal software & services vendors, consultants, paralegals, knowledge management experts and lawyers interested in the technology that facilitates their work. The story highlighted the plight of businesses and law firms in particular that struggle to handle all their calls when they are busy, or need support for extended hours cover. News of the new service has already generated a lot of interest and happily, new business as more firms recognise the advantages of a professional service that does not just take messages, but operates as if they were sitting in the office with the client, delivering a full range of reception services, if needed. You can read Maxine’s article online here, or scroll down to see what our co-founder Maxine said about our innovative new service, designed to complement the DictateNow offering. DictateNow launches InTouchNow Digital dictation and transcription outsourcing specialist DictateNow has launched a new service, InTouchNow, to help businesses handle phone calls when they are unable to, or choose not to answer. Solicitor and founder Maxine Park explains: “The internet has changed the business world and for many consumers the concept of the traditional 9 to 5 working day has been consigned to the past. “People now search at all times of the day and night for businesses that supply the products and services they need, expecting to talk to them, when they want to talk to them - not leave a voicemail message. “For years reception staff have left for the evening and calls have been diverted to the answer machine, but numerous surveys have shown almost 70% of callers to a business will not leave a message and are likely to call the next number on the list. “We launched the new service to ensure that law firms could cover longer opening hours and even weekends, as they seek more business, while trying to avoid adding to their headcount. Many firms have cut their support staff, outsourcing most if not all their non-core activities and reception services are a natural addition to the list. “Paying only for the calls answered and not the time an individual waits for the phone to ring, makes sense and frees up experienced staff to undertake fee-earning activities. “When a fee-earner chooses not to answer their phone, they can divert calls to our reception team, who will answer in the name of the firm and know how to handle calls professionally and confidentially. “Clients can log-in to our portal in real time, or later for review to see what calls have been answered and what actions are required. All the information to return the call if needed, will have been captured and the fee-earner can take the necessary steps or ignore the calls that would only have proved a distraction. “The services offered by InTouchNow reflect the ‘always-on, need it now’ world in which modern businesses operate. Those that embrace this approach and adapt their service to suit will be successful, while those that stick rigidly to out of hours answer machines can expect fewer calls and even fewer customers.”
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