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Tag: ISO

Surveillance visit confirms continued ISO certification

Following a recent surveillance visit by auditors from Lloyd's Register Quality Assurance (LRQA), we are pleased to confirm that we have achieved another year of ISO 27001:2013 and 9001:2008 certification. Although it’s been another busy year for DictateNow, with law firms in particular looking to outsource more of their business processes, we have not only maintained, but improved our management systems. Our own co-founder Maxine Park said: “We thought achieving the initial certification back in 2014 was hard work, but it has been tough to maintain and then improve our standards whilst coping with our increasing workload. “The systems not only helps us focus on the importance of keeping our clients’ data safe when working with it on our system or while logged into theirs, but helps attract new clients looking for the peace of mind our certification provides. “This is an ongoing journey and one that requires everyone in the business, including the hundreds of typists we have spread throughout the UK, understanding their personal responsibility in keeping data secure and following closely the processes we have embedded within the business. “Our reputation is built on the quality of our service and the high standards we set ourselves. Many business might claim to deliver a high quality service, but our continued ISO 9001:2008 certification stands as an independent testament to the quality of service our clients can expect every time they outsource business processes to DictateNow. “I’m confident we have another busy 12 months of outsourced transcription service until the next surveillance visit, but our determination to improve the service we provide ensures there will be no drop in standards or compromise when it comes to our ISO 27001:2013 or ISO 9001:2008 certification.” DictateNow is still the only UK-based transcription service provider with ISO 27001:2013 certification, despite the standard being introduced almost 2 years ago.
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Why you should insist on ISO 27001

When choosing an outsourcing partner, particularly one that will be trusted with valuable information, like dictation and transcription, the security of your data should be of primary consideration. Before you start talking to potential suppliers and get into the detail of how processes work; asking how many typists are available and if they are UK based, you should first look for firms with ISO27001 accreditation. This endorsement indicates an organisation has considered information security risks, put in place controls on their information and made the management of information security the responsibility of senior management. However, ISO 27001 does not identify how a business should address its security issues or what security measures should be implemented, but demonstrates the management of information security meets the necessary international standards. It doesn’t just cover information held on electronic systems, but tackles the security of information however that information is held. In simple terms our ISO 27001 certification demonstrates that the way we have always carefully managed the security of your information at all levels throughout our business, meets or exceeds the standards. DictateNow has always taken data seriously and this accreditation recognises that fact. Our software and systems have been designed to the same exacting standards of security utilised in bank trading software and we continue to develop security measures that guarantee the integrity of our systems. We are committed to safeguarding your information to the highest recognised standard and would encourage any organisation seeking outsourcing partners to only work with those businesses that are serious about information security. Having ISO 27001 is a good start, but you should still ask searching questions relating to the security and integrity of the process that will handle your valuable information. If you’d like to know more about how we manage information security or the integrity of the transcription process, please get in touch. DictateNow is an ISO 27001 certified organisation.
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